Comments on: Redbus.in: Make it Your Experience. NOT!

By: Ramesh Kedia

Ramesh Kedia — Wed, 19 Aug 2009 11:00:31 +0000

I had booked a ticket for travelling to Udaipur on 18-8-09 by Parshwanath Travels’ 7 AM A/c 1+2 seater bus through Redbus website. However, to my surprise, they changed the bus to Non-A/c without any information and intimation. When I asked them on phone, I was told that the difference in fare would be refunded in Shahibaug Office. However, after taking the non A/c bus at paldi pick up point when I reached the Shahibaug office, I was first told that my ticket is for non a/c only and hence no refund is permissible. When I insisted that it is for an A/c bus I was rudely asked where is it mentioned on the ticket? When I showed it to them, one of them told me that the Non A/c fare is Rs. 200 and hence I am entitled to a refund of only Rs. 20/-. When I mentioned that the non A/c fare on redbus site was lower than 200/- I was told it is not possible. I asked them to check up on the site but they insisted that as per their knowledge it is 200/- and if it is lower on redbus site – I may contact redbus. I tried red bus numbers also but their office was closed at 7.00 and hence there was no contact. Harassed in this shameless manner, I asked them to cancell my ticket – or at least write on it that the bus type was changed so that I can take up the matter with redbus. However, the staff on duty flatly refused to do even that. Infuriated, I told them that I will take them to task at all possible forums and that I did not want to travel by their bus. After a long ruckus they finally refunded to me Rs. 220/-. Because of this harrowing experience – I had to take a rickshaw to St bus stand and travelled in a Rajasthan roadways bus – causing extra expenses and delay. This rude behaviour and cheating by bus operator as well as this site will lead to lowering their goodwill and standing. I would say – NEVER USE REDBUS AND NEVER TRAVEL BY PARSHWANATH TRAVELS.

By: Saurabh

Saurabh — Thu, 18 Jun 2009 08:03:41 +0000

I think that they had an issue with request tickets followed by a mess of some magnitude in the operations department. A company growing fast and you will get all this and more.

By: Market Born

Market Born — Tue, 19 May 2009 18:52:29 +0000

I used this service once. I have never even opened their site again. that day was a nightmare. after some 4-5 reviews some responsible guy form mumbai called me up, took me on a conferencing (tel) and gave a telebashing to the delhi executive. I was bent on taking out the word against redbus.in but then I stopped. here is one review

By: Anaggh A. Desai

Anaggh A. Desai — Sat, 21 Feb 2009 07:42:01 +0000

The online space – No 2nd chances right Everything has to sync together.

By: Pranav Jha

Pranav Jha — Tue, 10 Feb 2009 17:00:13 +0000

My friend, who is a frequent traveler, books his bus tickets with http://www.travelyaari.com

Its a newly launched bus ticket portal, with currently only Western India inventory. They claim to run their own reservation system at the bus owner’s offices to create a real time inventory. They then show this real time inventory on travelyaari.com

Since they have a 100% real time system, no ticketing etc is not possible. My frequent traveler friend says that they even provide on the ground support like call up travelers in case bus is cancelled and make alternate arrangements etc.

I am impressed. Haven’t tried them, since I am from Bangalore. Anyone in this forum has used them?

By: Hemanth

Hemanth — Thu, 02 Oct 2008 19:13:21 +0000

I have booked my bus tickets on Yaatra.com and I have never had an issue with them. Have booked quite a few travels and all of the interactions were pleasant.. I wud suggest you do the same..

By: Swaminathan

Swaminathan — Thu, 10 Jul 2008 08:39:11 +0000

one reason why I never trust travel agents (I term rebus as an online travel agent). Either go to the travel office (or atleast call them up), book tickets, and travel. This is what I do every weekend

By: ashok

ashok — Mon, 09 Jun 2008 08:54:46 +0000

Reminds me of my suffering. I had booked ticket through redbus in the initial days of launch, went to the bus terminal to find that someone else was sitting in the same seat. they said it was double booking and i reached bangalore travelling in the cleaner’s seat. After a complaint, redbus gave me a coupon worth the ticket money that i could use at their site, but i didn’t use it myself nor had any good enemies that i wanted to share it with . As Srikrishna pointed out, S#$T happens and its how they handle when it happens is important.

By: Nithya Dayal

Nithya Dayal — Sun, 08 Jun 2008 06:32:27 +0000

Well, I had a different kind of bad experience. I had booked by tickets to Coimbatore for my friends wedding, well in advance, got my tickets printed and was all set to go and bang just the day I was supposed to leave, I get the call saying the particular travels i had booked my trip with cancelled the bus. bad..but cant be helped.

The worst was that I had to follow-up for almost 3 months to get my money refunded. now that IS bad.

By: dood_flight

dood_flight — Sat, 07 Jun 2008 19:35:33 +0000

I’ve booked with them when I was in India last year. It was for a trip from Bangalore. I didn’t have nearly as an unpleasant experience. They were pretty prompt in getting the tickets out to me.